INFO

Warehouse and Business Offices Located at: 

Canal Alarm Devices, Inc.
387 Canal Street
New York, NY  10013
212-431-5066
info@canalalarm.com

Why you should shop here?

We have over 28 years experience in the security industry. Service to you our customer is our highest priority. Security is what we do best. We are distributors with extensive experience in home, government and commercial video security design and sales. We value the customer`s experience and have earned a reputation we are proud of.

We have multiple warehouses so prompt delivery of quality products is our trademark with 95% of items shipping within 24 hours of order placement. A customer needs not only a company selling high quality products and great prices but a company with a commitment to outstanding customer service.

Pricing

We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase.

Availability

The availability information presented on our site is the best,most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.

Payment

At this time, canalalarm.com accepts the following payment methods:
American Express
VISA & Master Card
Discover Card
Diner`s Club Credit Card

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. canalalarm.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.

IMPORTANT: It is a crime to use someone else`s credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement
agencies.

WIRE TRANSFER: We accept wire-transfers worldwide. Go through the standard checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Fax us a copy of your shopping cart contents to 212-431-5422. We`ll call you with all the details on how to do wire-transfer over the phone.

The total transferred must include shipping cost. The shipping cost may be adjusted for international addresses and overweight orders. Delay in shipping your order may occur if the wire-transfer received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. We now offer 2% discount for orders paid with wire-transfers.

PAY BY CHECK

PRE-PAY with a Check: Pre-payment with cashier`s check or money order is accepted. Go thru the checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Then get a cashier`s check or money order from your bank for the exact amount make it out to canalalarm.com and mail the check with a copy of the order sheet to:

CANALALARM.COM
Canal Alarm Devices, Inc.
387 Canal Street
New York, NY  10013
212-431-5066

Salas Tax

canalalarm.com is required to collect sales tax on transactions shipping to customers located in New York state. Current sale tax rate is 8.50%.

RETURN POLICY:

All our products are brand new and come with full factory warranties. We want you to be completely satisfied with your purchase. The following is a guideline for returns or exchanges.

Defective returns: You may return defective items to us within 30 days for replacement or refund (less shipping charges). After 30 days, the manufacturer’s warranty will apply. Please call for a Return Merchandise Number. We want to replace the defective item for you.

Non-defective returns:

Please check your package immediately. You may return non-defective items within 30 days of purchase date for a refund only if an Return has been requested within 7 days from date of purchase. All returns must have an RETURN MERCAHNDISE AUTHORIZATION NUMBER. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.

CONDITION OF RETURN

All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 25% restocking fee. Merchandise over 5000.00 is considered a special order and subject to a restocking fee of 25% if cancelled, no exceptions.

 Canal Alarm Devices, Inc, 387 Canal Street New York, NY  10013  Phone: 212-431-5066

SHIPPING:

We ship by UPS. We happily ship on your UPS/FEDEX account upon request. Online shipping totals are shown prior to submitting you order and are calculated in realtime using UPS WORLDSHIP actual rates.

SUPPORT:

Technical support is available Toll-Free by calling 212-431-5066.