Technical Support

Ronkonkoma, NY


Our goal is to provide fanatical customer service that achieves not just customer satisfaction but customer happiness. We’re looking for someone who loves to help others and can be empathetic even when dealing with tough customers. You have to be an excellent communicator, customers love when we get back to them quickly with a clear, concise, and friendly answer.

Our customers are resellers, and you’ll be interacting with them via phone and email to solve their problems. There are always new challenges to overcome and new features to learn about, and you will be expected to contribute to our knowledge base as part of your ongoing learning. 


  • Answer inbound technical and pre-sales calls, cases and chats from both end user and dealer partners
  • Use competent and inclusive troubleshooting to resolve customer issues
  • Issue return material authorizations if necessary
  • Recreate customer issues using our extensive test lab
  • Increase ongoing knowledge via internal and external trainings
  • Perform other related duties when assigned


  • 2-5 years’ experience providing technical support for a technology company
  • Self-motivated and focused with a passion for technology and an aptitude for customer happiness
  • Excellent verbal and written communication skills
  • Possesses strong analytical and troubleshooting skills
  • Must be able to quickly learn and understand new ideas and concepts
  • Pleasant, friendly style of verbal and written communication
  • Work well in a team environment
  • Excellent knowledge of networking principles and IP communication
  • Intimate knowledge and experience with Windows troubleshooting tools and techniques
  • Experience with computer hardware configuration and troubleshooting
  • Experience with network equipment configuration and troubleshooting

Nice-To-Have Skills:

  • College degree or diploma of technology
  • Microsoft and/or Cisco certifications
  • Prior experience in surveillance industry
  • Digital photography hobbyist
  • Multilingual


For over 40 years, Canal Alarm has been designing, selling, and supporting end-to-end physical security solutions. We’re a client-driven culture, looking for resourceful, motivated, and talented individuals to help us exceed our client’s expectations at every turn. We offer a challenging and rewarding environment where you’ll have the opportunity to work with cutting edge technology, collaborate with some of the brightest people in the industry, and share in our mutual success.

Thank you for your interest in the Online Store Web Publisher position at Canal Alarm Devices, Inc. We look forward to speaking with you.

apply now


At Canal Alarm Devices, we recognize that our employees are our most precious asset, and we have created a portfolio of benefits that we feel mirrors this appreciation. We understand that it is our responsibility to help you find the peace of mind and fitness of body necessary to be happy and productive both in and out of work, and we offer many products and services to help maintain a healthy lifestyle. As proponents of preventative healthcare and wellness programs, our dedicated benefits team is constantly on the lookout for creative benefits which can improve quality of life as our employees continue to help our company maintain its explosive growth. The list below includes some of the benefits that we currently offer to our eligible employees, with more to come:

Health Insurance

We offer a health insurance plan that is custom tailored to our employees’ unique needs. We offer multiple levels of coverage, as well as a personalized web site and dedicated toll-free telephone number for easy access to health insurance representatives.

Paid Vacation & Sick Days

We offer a generous vacation and sick day accrual plan which allows you take care of yourself and your personal needs.

Supplier Discounts

As one of the world’s largest security equipment resellers, we have the leverage to aggressively negotiate employee discounts straight from our suppliers. We have an extensive list of discounts and rebates available to our employees from some of the world’s largest manufacturers.

Employee Discounts

With over 170,000 products in stock, something is bound to catch your eye. All of the items in our massive inventory are available to employees at or near cost, and with live operators and subsidized shipping.


We encourage all of our employees to plan for the future by taking advantage of our 401(k) plan. The plan allows you to set aside pre-tax dollars for your retirement.

Beyond the Basics

Modern kitchen amenities, fitness room, free Wi-Fi, company outings, conferences, casual dress, etc. 


Thank you!
Your message has been received!

don’t forget to

Sign up for our newsletter!

Oops! Something went wrong while submitting the form, please try again.

or contact us by phone
Canal west

Toll-Free: (800) 955-6201
Local: (212) 431-5066
Fax: (212) 431-5422

Toll-Free: (800) 955-6201
Local: (212) 431-5066
Fax: (212) 431-5422

Canal East
(Long Island)

Toll-Free: (866) 836-5111
Local: (631) 237-1455
Fax: (631) 737-1761

Toll-Free: (866) 836-5111
Local: (631) 237-1455
Fax: (631) 737-1761