Our Journey
Canal Alarm began in 1973 with two guys, a stack of burglar alarms, and a shop in New York City. Our roots were humble, and we've grown since then, but our vision is still clear: to provide the best security gear—and to be the best at doing it.
Even though we command a global reach, Canal Alarm retains the feel of a small, neighborhood mom-and-pop shop. We are a proud, family-owned business built on honesty and treating people right.
Our Values
Principles Over Profits
Our core principles reflect our commitment to striving for excellence, fostering innovation and creativity, and promoting an environment of respect and inclusion both within our team and towards our valued customers.
Innovation & Creativity
Canal Alarm thrives on innovation and creativity. In the fast-paced world of consumer electronics, standing still is not an option. We continuously invest in and pursue new ideas, technologies, and strategies to ensure we stay ahead of the curve. We believe that innovation is the key to maintaining our leadership position in the premium electronics market.
Innovation for us is not just about embracing the latest trends in technology; it's about setting them. We work closely with our brand partners to bring the latest, most advanced devices to our customers. We are driven to create new possibilities for our customers to experience in ways they never imagined.
Creativity also plays a critical role in our pursuit of innovation. We nurture a work environment that encourages imaginative thinking, where new ideas are valued and can flourish. Our team is empowered to think out-of-the-box, to devise novel ways to enhance the customer journey, be it through an intuitive website design, a unique marketing campaign, or a groundbreaking customer service initiative.
Strive for Excellence
At Canal Alarm, our passion for excellence is more than a principle; it's the lifeblood that flows through every part of our organization. From the selection of products to the service we provide, our quest for excellence is unwavering. Each member of our team is guided by this shared passion, leading to the delivery of an unmatched level of service.
Excellence for us means continuously raising the bar, setting new standards, and striving to exceed them. Our commitment to excellence ensures that only the best, highest-performing devices make their way into our portfolio. We partner with leading brands that share our passion and commitment to delivering only the best.
This passion for excellence extends to our customer service as well. We don't just provide answers; we provide thoughtful, personalized advice that helps our customers make informed decisions.
Respect & Inclusion
We understand that our team is our biggest asset, so we cultivate a work environment based on respect and inclusion. This means valuing the unique perspectives and contributions of each team member, and treating our customers with the same level of respect and understanding.
At Canal Alarm, respect and inclusion form the cornerstone of our work culture. We firmly believe that each individual brings a unique perspective, fueled by their background, experiences, and ideas. We are committed to fostering a diverse and inclusive workplace, where everyone feels valued, respected, and empowered to contribute their best.
We respect and value the diversity of our customers, understanding that each customer is unique, with their own set of preferences and expectations. We strive to cater to this diversity through our wide range of products and services. Our approach to customer service is driven by respect for the customer's needs, providing personalized advice and support to each customer.
Inclusion, for us, goes beyond our internal organization. It extends to our customers, our partners, and the communities we serve. We aim to create a sense of belonging, ensuring that everyone who interacts with Canal Alarm feels included and valued. We actively seek out and embrace diverse perspectives, believing that this diversity fuels innovation and enriches our collective understanding of the electronics market.
Our Services
Our project registration and systems design services enable you to save time and money. Our knowledgeable team members have an average of 20 years of industry experience, and we have experts for every category and application. We work to solve your product and design challenges at every interaction, alleviating your workload and making installations easier and more efficient.
Our Team
Offering memorable care and seamless experiences starts with great people. Our trusted advisors provide the right help at the right time with dedicated support that exceeds expectations. We consistently listen to our customers, understand their challenges, and do our best to solve them.
Canal Alarm is a very easy-to-use website, letting you filter through products easily. Professionals have written...
— Jerry
I purchased patch cords and a package deal of speaker wire banana plugs over a holiday weekend and...
— Tristin
It has been a pleasure having the opportunity to view and be advised about what's the best electronic for...
— Walt G.
This is my third home stereo purchase from Canal Alarm in the past few years. The website has all the...
— Crispy
Specialist was friendly and helpful. In addition, they were quick to find answers to my questions. Grateful to have...
— Rick
Customer service was great as always. This is probably the fourth purchase I've made from Canal Alarm...
— BillR