If you’re not satisfied, you can return items that are complete and like new within 30 days. Exclusions apply.

Canal Alarm may refuse a customer return or charge a restocking fee when the returned item is not like new.

Conditions that will lead to refused returns or restocking fees include when the returned item has: 

• A different serial number than the one Canal Alarm originally shipped.
• Missing parts or the original product packing material.
• Damage because it was improperly packaged for return shipment.
• Been heavily used.
• Damage from drops, spilled liquid, or mishandling.

A manufacturer warranty backs most products sold Canal Alarm. Although Canal Alarm does not itself warranty the products we sell, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Return shipping costs are deducted from your merchandise credit or refund. For most returns, Canal Alarm can issue you an UPS Authorized Return Shipping (ARS) label for a flat fee of $13 per package. Return shipping fees for verified defective or damaged items will be reimbursed.

After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.) A partial or zero refund may apply based on the condition of the returned item.

The risk of damage or loss to a Product passes to you upon shipment to your specified delivery location. You have two (2) days from the delivery date to notify Canal Alarm of any missing, wrong, or damaged portion of your order. Shipments delayed due to weather, natural disasters, and other uncontrollable events are not eligible for a shipping refund or credit.

Any delivery dates or times shown as part of the checkout process are estimates and do not apply to heavy or large items that require special shipping (speakers, TVs, etc.), items shipped directly from the manufacturer, or out-of-stock items. 90% of UPS Ground packages are delivered in 1-3 business days but may take up to 10 business days, depending on the delivery zone.

Canal Alarm does not require a signature but may be required by the carrier. 

Canal Alarm accepts American Express, Diners Club, Discover, Mastercard, PayPal, Venmo, Visa, bank deposit, money order, and Cash on Delivery (COD).

Purchases in our stores are subject to local sales tax unless the account is registered as tax-exempt. Once approved, customers may make tax-exempt purchases on behalf of their organizations.

Find a lower total price within 7 days of your order, and we'll refund you the difference. If an item you purchased from Canal Alarm is marked down within seven (7) days of the original order date, Canal Alarm will adjust the price of an item once. Learn more.

When you verify your account, you're proving that you own the financial details added to your account. You can verify your account by adding and confirming a bank account.

Yes! Products purchased from Canal Alarm include the manufacturer's full warranty and support. Learn more.

Technical assistance for your Canal Alarm product is available for the lifetime of your product. Our US-based advisors are here 24/7 for all products via chat, email, and phone. Learn more.

We may have too many of these items, or it does not have a Minimum Advertised Price (MAP) restriction set by the manufacturer that limits how we can display our selling price.

Products are of first quality and made for the U.S. market unless otherwise noted.

A manufacturer warranty backs most products sold Canal Alarm. Although Canal Alarm does not itself warranty the products we sell, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.